Terms & Conditions

Bookings & Confirmation

Bookings are accepted for the Onam 2026 season, 20 to 30 August 2026, at our Chennai outlets. A booking is confirmed when you receive a booking number and QR code on this app, by SMS, and by email where an email address is provided.

Bookings are verified against your mobile number. Kindly ensure the number you verify is the one you carry on the day.

Pricing & Payment

The dine in Onam Sadhya is priced per guest and served unlimited. The price applicable is the price for your chosen date, shown before you confirm. Children up to the age of ten dine with our compliments.

Payment is settled at the outlet. Where online payment is offered, your booking reflects the paid status once the payment is confirmed.

Menu & Non-Veg Specials

The Onam Sadhya is a fully vegetarian feast. Non-veg specials, where offered, are available for dine in only from the a la carte selection; they vary by outlet and change every other day. Kindly check with your outlet on the day.

Dress Code & Conduct

The dress code is relaxed. Casual wear and traditional wear are equally welcome, and festive Indian and South Indian attire adds to the spirit of the celebration.

No alcohol is served at our outlets. Guests who arrive intoxicated, or whose conduct disturbs other guests, may be refused admission or service under our rights of admission.

Arrival & No Show

Kindly arrive on time. Reservations are held for 10 minutes past the reserved time; thereafter they are cancelled automatically and the seats are released.

On peak festival days seating may run a short while past your reserved time as tables turn. We request your kind patience; our team will seat you at the earliest.

Takeaway orders are held for collection within your chosen pickup slot. On high traffic days collection may involve a short wait.

Seating & Floor Preference

Your floor preference is a request and is honoured subject to availability. On peak and high traffic days you may be seated on a different floor from the one requested. Seating arrangements rest with the outlet team, with priority on the ground floor for elderly guests and expectant mothers.

Takeaway Collection

Present your QR code at the pickup counter. Each order is handed over exactly once against its QR code. An Onam Sadhya Takeaway Box serves two adults.

Food Safety & Consumption

Every Sadhya is prepared fresh on the day of service and is meant for immediate consumption.

Dine in orders are served at the table only and cannot be converted to a takeaway. Leftover food from the table cannot be parcelled, and food cannot be ordered at the table to be packed. Guests who wish to carry the Sadhya home are welcome to book a Sadhya Takeaway Box as a separate takeaway order.

Takeaway boxes must be consumed by 3:00 pm on the day of collection. Until serving, kindly keep the box in a cool, dry place away from direct sunlight. The Sadhya is not meant for overnight storage, refrigeration, or reheating.

Once an order is collected, safe handling and timely consumption rest with the guest. The food is for personal consumption and is not for resale.

Changes & Cancellations

To change or cancel a booking, kindly contact your chosen outlet ahead of your reserved date. Changes are subject to availability.

Communications & Festive Offers

By making a booking you consent to receive booking confirmations, reminders, and collection updates for this booking by WhatsApp, SMS, and by email where provided.

You may also receive marketing messages and festive offers from Ente Keralam and Advantage Foods Private Limited by WhatsApp, SMS, and email, including pre-booking invitations and priority booking windows for Vishu, Onam, and other special festivals, extended to our guests ahead of general opening.

You may opt out of marketing messages at any time by replying STOP or by contacting your outlet. To stop these messages or to have your information removed from our systems, kindly write to us at info@advantagefoods.in. Booking confirmations and collection updates continue for any active booking.

Your Details & Future Seasons

We retain your name, mobile number, and email so that your bookings and order history stay with your account across visits, and so we may extend early bird access and preorder invitations to you for future seasons, including Vishu and the following Onam.

Your details are held securely and are never sold or shared for third party advertising. You may ask us to remove your details at any time by contacting your outlet or by writing to us at info@advantagefoods.in.

General

The Onam Sadhya is a limited period offering and is subject to availability. Menus may vary marginally by outlet and day. Ente Keralam is a brand operated by Advantage Foods Private Limited.

Rights of admission are reserved. Ente Keralam and Advantage Foods Private Limited reserve the right to refuse admission or service, to regulate seating and service timings, and to amend these terms, menus, and prices at any time without prior notice.

We shall not be held liable for delays or non performance arising from circumstances beyond our reasonable control.

These terms are governed by the laws of India, with courts in Chennai holding jurisdiction. All rights reserved.